TL;DR: We’re shipping orders via UPS until Canada Post service is back to normal. Local delivery in our standard zones continues as usual. Expect reliable tracking, faster handoffs, and discreet packaging.
What’s Changing
To keep orders moving smoothly during the Canada Post disruption, we’ve switched parcel shipments to UPS. You’ll see UPS options at checkout along with our local delivery option where available.
Local Delivery Continues
Our regular local delivery service is still available in eligible areas. If you are within our delivery zones, choose Local Delivery at checkout for the quickest handoff.
Need a refresher on our delivery footprint? See We’ve Expanded Our Delivery Area for a full overview:
How UPS Shipping Works
- Tracking: You receive a UPS tracking number once your order is processed.
- Transit Times: Most orders in Ontario arrive in 1–3 business days once handed off to the carrier. Other provinces may take a little longer.
- Handoffs: UPS picks up Monday to Friday. Orders placed on weekends are processed on the next business day.
- Discreet Packaging: Plain, no-logo packaging. Contents are not listed on the label.
- Delivery Preferences: If you need special instructions, add a note at checkout and we’ll do our best to accommodate.
What to Expect at Checkout
- Add products to cart and proceed to checkout.
- Enter your address to see UPS rates and Local Delivery availability.
- Choose the option that fits your timeline.
- Place your order and watch for your confirmation email and tracking details.
Frequently Asked Questions
Will my current order be delayed?
We’re routing all parcels to UPS to minimise delays. You’ll get a tracking link once your order is on the way.
Is local delivery affected?
No. Local delivery continues on the usual schedule where available.
Can I change my shipping method after checkout?
If your order has not been processed, contact support and we’ll try to help. Once it has a tracking number, the method is locked in.
Are there any changes to packaging?
No. Packaging remains discreet and unbranded.
Do you ship outside the GTA?
Yes. UPS serves all provinces. Enter your address at checkout to see options and timelines.
Quick Tips for a Smooth Experience
- Double-check your address and unit number before placing the order.
- Use the tracking link for the latest updates.
- If you are often away during the day, consider shipping to a location where someone can receive the parcel.
Need Help?
Questions about an order or delivery option? Reach out through our support page or reply to your order confirmation email and we’ll get you sorted.
