Returns & Refunds Policy

Last updated: September 2026

Quality Guarantee

We stand behind every product we sell. All magic mushroom products are sourced from verified Canadian growers, lab-tested for potency and purity, and inspected before shipment. If you receive a product that is damaged, defective, or does not match your order, please contact us within 48 hours of delivery with photos and your order number.

Eligibility for Returns

Due to the perishable and consumable nature of psilocybin mushroom products, we can only accept returns or issue reshipments in the following cases:

• Wrong item shipped — You received a product different from what you ordered.
• Damaged in transit — Product arrived physically damaged due to shipping.
• Quality defect — Product does not meet our published quality standards (verification required).
• Lost package — Package marked as delivered but never received (investigation with courier required).

Non-Returnable Items

• Opened or partially consumed products (for health and safety reasons).
• Products damaged due to customer mishandling or improper storage.
• Orders placed in error after shipment has been dispatched.

Refund / Reshipment Process

1. Email us at our support address within 48 hours of delivery with your order number and photos of the issue.
2. We will review your claim within 24–48 business hours.
3. If approved, we will offer a reshipment of the correct/undamaged product or a store credit, at our discretion.
4. Refunds to the original payment method (Interac e-Transfer) are issued only in cases where reshipment is not possible.

Customer Satisfaction

Your satisfaction matters to us. If you have any concern about your order, product, or experience, please contact our support team before leaving a review. We will do everything reasonably possible to resolve the issue.

Please see our Terms & Conditions for the full legal policy.